Customer Support Services

ALON provides Customer Support Services to several of our Federal customers. We understand the value that highly qualified help desk support adds to an organization. ALON provides top level help desk support with the most qualified staff and the latest software and hardware. Our customer support services vary widely and include:

Performance based help desk and call center solutions
- Development and implementation of SLAs and performance metrics
- Implementation of call tracking and knowledge management systems (Remedy, HEAT, c.Support)
Enterprise asset management (Sunflower)
Call tracking and knowledge management systems

ALON News

02/04/10 — ALON has received a modification to its GSA Schedule 70, exercising the option to extend the agreement to February 2015. Two additional five-year option periods remain on the schedule.

09/23/09 — ALON obtains ISO 9001:2008 Certification