ALON
provides
Customer
Support
Services
to
several
of our
Federal
customers.
We
understand
the
value
that
highly
qualified
help
desk
support
adds to
an
organization.
ALON
provides
top
level
help
desk
support
with the
most
qualified
staff
and the
latest
software
and
hardware.
Our
customer
support
services
vary
widely
and
include:
- Performance
based
help
desk
and
call
center
solutions
- Development
and
implementation
of
SLAs
and
performance
metrics
- Implementation
of
call
tracking
and
knowledge
management
systems
(Remedy,
HEAT,
c.Support)
- Enterprise
asset
management
(Sunflower)
- Call
tracking
and
knowledge
management
systems
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